Dear Afritibian,

Thank you for taking a moment to familiarize yourself with our policies and terms of use.

We look forward to serving you again!

General Information

This website, whose address is https://afritibi.com (hereinafter referred to as the “Site”), is offered to you by Marché Afritibi, located in Val-d’Or, Quebec, hereinafter referred to as “Marché Afritibi“. The Site is intended to present and promote high-quality exotic products to the residents of Abitibi-Témiscamingue. By accessing the Site, you accept without restriction or reservation these general terms of use of the Site, which you can consult online.

Site Content

Marché Afritibi provides the information available on the Site for informational purposes only. The information available on the Site has been collected with the utmost care. Marché Afritibi strives to ensure that the information provided is reliable, comprehensive, relevant, and compliant with current regulations, but makes no guarantees in this regard.

The update of our inventory and the availability of products may be subject to delays of a few days, or even weeks in some cases. Marché Afritibi will do everything possible to meet customer demand as quickly as possible.

Access to the Site and the use of its content are at the user’s own risk.

Placing and Paying for an Order

Choose the desired products and click “Add to Cart”. Once the selection is complete, go to the “Cart” tab, enter your information, and click “Place Order”.

Allow twenty-four (24) hours for your order to be processed in order to validate available quantities and delivery method. Available payment methods vary depending on the delivery address:

For deliveries within the limits of the City of Val-d’Or: payment can be made by credit card directly on the website, in cash at the time of delivery, or by Interac e-transfer to the email address [email protected]. Please follow the instructions provided for the Interac e-transfer at the time of your order. If the customer uses a different password, they must communicate it to us as soon as possible to avoid delays in the preparation of their order.
For deliveries outside the limits of the City of Val-d’Or: payment can be made by credit card directly on the website, or by Interac e-transfer to the email address [email protected]. Please follow the instructions provided for the Interac e-transfer at the time of your order. If the customer uses a different password, they must communicate it to us as soon as possible to avoid delaying their delivery date. Please note that the transfer must be fully cashed before the goods are handed over to the carrier.

Credit card payments are now accepted via the “Square Up” provider.

Additionally, it is possible to pay by direct deposit into our RBC account, or by money order or wire transfer through Western Union or Moneygram. Shipping fees are the responsibility of the customer. Please call us before proceeding with these payment methods.

In the event of absence or vacation, Marché Afritibi will contact the customer to define a later delivery date.

Delivery Fees

Marché Afritibi is an online grocery store and does not have a civic retail address. No pickups are allowed at our warehouse. Products ordered through the Site or by phone will be delivered to the address specified by the customer.

All orders must be fully paid for before delivery. In fact, the payment must be received before the delivery to the customer. A flat fee of five (5) dollars + tax will be applied to any order delivered to an address within the limits of the City of Val-d’Or.

Deliveries outside the City of Val-d’Or will be handled by our transport providers such as Livraison Parco, Distribution Olivier Doyon, Expedi-bus (Autobus Maheux). In this case, it is possible to pay the delivery fees (only, not the order) in cash directly to the carrier, i.e., C.O.D. “Cash On Delivery.”

Marché Afritibi strives to offer a pleasant experience to its customers from the moment the order is placed to the delivery of the goods. However, Marché Afritibi cannot be held responsible for any damage, delay, or prejudice incurred during the transportation of goods to the specified address. It is the customer’s responsibility to provide an accurate address (civic number, apartment number, location of the front door) and a valid phone number to effectively coordinate the delivery process.

Marché Afritibi encourages you to report any disrespectful and/or inappropriate behavior by our transport providers via our contact form.

Return Policy

Marché Afritibi accepts product returns within five (5) days following the delivery date of the product provided that:

The returns are made within five (5) days following the purchase date shown on the invoice;
The product and its packaging are intact, undamaged;
A copy of the original invoice is presented to Marché Afritibi as proof of purchase and date;
The returned products are not excluded from the list of returnable products.

Exclusions

Due to food hygiene and safety regulations, Marché Afritibi excludes certain products from its return policy. The excluded products cannot be returned, refunded, or exchanged. The excluded products are:

Marché Afritibi gift cards (they are neither refundable nor redeemable);
Fresh or frozen products: e.g., fish, meat, fresh or frozen vegetables;
Products that, at the time of retail sale, are cut, measured, weighed, or otherwise modified: e.g., raw peanuts;
Special orders;
Clearance or final sale products;
Transportation and delivery fees.

Marché Afritibi must take possession of the merchandise before issuing a refund. The shipping costs for the returned product are the responsibility of the customer. Please contact us for the return address.

Please note that in the event of a return of merchandise paid by credit card, a 5% service fee will be deducted from the refund amount.

Special Orders

It is possible to order products not offered for regular sale on the Site. A non-refundable deposit representing 25% of the order value is required at the time of the order. Special orders are neither returnable, exchangeable, nor refundable.

Limitation of Liability

Marché Afritibi strives to ensure the accuracy and update of the information provided on the Site. Marché Afritibi reserves the right to correct the content of the Site at any time without prior notice. However, Marché Afritibi cannot guarantee the accuracy, precision, update, or completeness of the information made available on the Site.

As a result, and except for direct damages resulting from gross or intentional misconduct by Marché Afritibi, the site user acknowledges that they use the information on the Site at their own risk, and Marché Afritibi disclaims any liability for:

Any inaccuracies, errors, or omissions regarding the information available on the Site;
Any damages resulting from fraudulent intrusion by a third party, leading to modifications of the information or elements provided on the Site; and more generally,
Any damages, direct or indirect, regardless of their causes, origins, nature, or consequences caused by
- i. the access of anyone to the Site or the inability to access it,
- ii. the use of the Site, including any deterioration or viruses that may infect the user’s computer equipment or any other property, and/or
- iii. the trust placed in any information directly or indirectly from the Site.

User Content

Comments, reviews, ratings, suggestions, ideas, recipes, graphics, photos, or other information provided to Marché Afritibi through the Blog, Reviews, and social media such as Facebook are not confidential. By posting content on our media platforms, the user grants Marché Afritibi a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in whole or in part, adapt, publish, sell, and distribute the content and create derivative works or incorporate it into any form, media, or technology worldwide, without compensation to you and without citing the source.

The user acknowledges that they are responsible for any content they post on the Site and on social media. This means that the user, not Marché Afritibi, is fully responsible for the content they post, including its relevance, legality, originality, reliability, and related copyright. For example, the user must ensure not to post content that:

Is known to be false, inaccurate, or misleading;
Infringes on copyright, patent, trademark, trade secret, or proprietary rights of a third party, or any other right of publicity or privacy;
Violates a law, act, ordinance, or regulation (including but not limited to those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising);
Is or could reasonably be considered obscene, abusive, vulgar, indecent, defamatory, hateful, religiously biased or offensive, threatening, or harassing to any person, partnership, or corporation;
Contains references to other addresses, email addresses, contact details, or phone numbers, or any document copied from another person or entity;
Is used to promote third-party services, products, websites, or organizations, or constitutes an advertisement, unsolicited email, spam, chain letter, or any other form of solicitation;
Contains a virus or computer worm, or any other potentially harmful computer program or file.

We may refuse or remove user content without notice. However, we are under no obligation to monitor user content, and you agree that we are not responsible for user content or any loss or damage resulting from it. In addition to the above, the following terms apply to comments, reviews, and ratings (“Reviews”):

Marché Afritibi reserves the right not to publish certain reviews, to remove any review, and to decide on the placement or modify the placement of any review at its sole discretion. The inclusion of inappropriate content, including offensive or discriminatory language, references to other websites, products, or companies, or reviews containing commercial advertisements, spam, contact details, including physical addresses, email addresses, URLs, phone numbers, reviews of other reviews posted on the site, is an important factor in Marché Afritibi’s decision not to publish a review.
The reviews on the Services do not necessarily reflect the opinions of Marché Afritibi. We disclaim all liability for any review published on the Services, and we shall not be liable for any damages of any kind arising from reviews on the Services.

Yours truly, Afritibian!

Estelle & Christian